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Shipping & Returns

How long will it take for me to get my UK order?

royalmail-logo.jpgAll online orders are processed and shipped within 24 to 48 hours of receipt, not including weekends and holidays. Shipping is automatically calculated upon checkout.

We ship from our Distribution Centre in Manchester, England an estimate between 4 to 7 days for product delivery (after processing and shipment) depending on the shipping method (Royal Mail).  Please anticipate 5-10 business days for product delivery for orders inside the European Union (EU) after processing and shipment. Some countries customs offices may be slower than others to process incoming shipments. These estimates may be affected due to unforeseen inventory shortages and/or Royal Mail service delays and holidays.

Do you ship to Internationally?

Yes, we ship all over the world. If you are ordering from outside the EU we recommend purchasing from our USA website www.naturasil.com. Shipping options are offered upon checkout depending for your country. Royal Mail can take from 7-20+ days to reach its destination depending on local customs officials. Customs is usually the main hold-up for shipping overseas. These estimates may be affected due to unforeseen inventory shortages and/or Postal Service/Foreign Customs delays. Some countries' processing of incoming packages is slower than others.

The customer is responsible for any duty or local destination charges imposed by customs officials.

Can you ship product to me overnight?

We do not currently offer overnight shipping within the E.U.

Do you accept mail orders and fax orders?

Yes we do! Add products to your checkout and then print out the form, and fax, or mail checks (checks require 5-7 days to clear before shipment) or money orders.

Mail to:
Nature's Innovation, Inc.
5713 Palmero Court
Buford, GA 30518 USA

Fax to: 001-678-889-4480

We recommend sending a money order and we will ship same day of receipt, if received by 2PM EST. Send us an email so that we can look out for your order. For international orders, we require an International Money Order, payable in US$.

*Mail Order Note: Personal checks will require 5 to 7 business days for the check to clear and be payable is $US before the order will be processed and shipped. International Money Orders will be processed and shipped within 24 hours of receipt.

How much is shipping and handling?

Shipping and handling is automatically calculated upon shopping cart checkout. Enter your shipping address and the shopping cart will display the shipping options for you based on your location.

What does your packaging look like?

Our packaging is VERY discreet with no mention of product or its use on the box or package. Your privacy is very important to us.

Our products are labeled according to FDA regulations for homeopathic drugs, registered with the FDA, and manufactured in our FDA registered facilities in the USA. The skin conditions our products treat can on occasion be embarassing. We assure you that our products are delivered in plain packaging. There is NO mention of the product within in an effort to protect your privacy.

How do I return a product to you?

We are confident in our all natural products. We offer a 90-Day 100% Money Back Guarantee.We simply ask that you make a diligent effort to use the product(s) as directed for at least 30 days. Send all returns to corporate headquarters (address below) with your name, address and order number* on the outside of the package.

Mail to:
Nature's Innovation, Inc.
5713 Palmero Court
Buford, GA 30518 USA

To continue keeping packaging discreet and keep your privacy a top priority, we do not want you to write the name of the website on the outside of the package. For purchases made via Naturasil.co.uk please add "UK" to the end of your order number so our Recieving & Returns departments can refund the correct person.

For more information please refer to info@naturasil.co.uk.

Attention! From the outside the UK or Europe? Please Order from our US Site  United States & Worldwide

Contact Us

Have questions or comments?
Contact Us: info@naturasil.co.uk
Call Us: (866) 371-2499
Monday - Friday

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Naturasil® is proud to announce our partnership with Women for Women International® to provide women survivors of war, civil strife and other conflicts with the tools & resources to move from crisis and poverty to stability...[Read More]

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